Return & Refund Policy

We want you to love your order. If there is an issue with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery for eligible non-personalized items.

To qualify for a return, items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

To start a return, please contact us at Info@customframesco.com before sending your item back.

Return Address:
1414 Roper Avenue
West Point, GA 31833

Items sent back without first contacting us may not be accepted.

Personalized & Custom Items

Because each personalized item is made specifically for you, customized products are non-returnable unless they arrive damaged, defective, or incorrect.

Please double-check all personalization details before placing your order.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at Info@customframesco.com so we can make it right.

Exchanges

If you would like a different item, the fastest option is to place a new order once your approved return has been processed.

Refunds

Once your return is received and inspected, we’ll notify you regarding approval of your refund.

Approved refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at Info@customframesco.com.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable laws. Personalized items may be exempt from this right.